Return, refund & warranty policy
đĒ Return, Refund & Warranty Policy â Neva Furniture
At Neva Furniture, weâre committed to delivering high-quality, ergonomic furniture designed for your comfort and long-term well-being. If your purchase isnât exactly what you expected, weâre here to make things right with a simple, transparent, and customer-friendly process.
1-Year Replacement Warranty
If your product faces any major issue within one (1) year of delivery, weâll inspect and resolve it promptly:
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Minor Issues: For small issues that can be fixed through servicing, weâll provide free repair.
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Parts Damage: If a part is defective or damaged, weâll replace the affected component at no additional cost.
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Major Defects: If the issue affects multiple parts and cannot be repaired, weâll replace the product with a brand-new one.
No delivery or pickup fees will be charged during the replacement warranty period.
2-Year Service Warranty
After the replacement period, your product remains covered by a 2-year service warranty for repairs and maintenance.
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Service Support: Weâll provide repair and servicing for any product issues during this period.
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Parts Replacement: If parts need replacement, any additional part cost (if applicable) will be communicated before service.
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Transportation: Customers are responsible for transportation or delivery charges (actual cost) after the replacement period.
Neva Furniture offers free home pickup and drop-off service for warranty claims within Dhaka city.
Return & Refund Policy
If you wish to return or exchange a product, please notify us within 24 hours of delivery while keeping it in its original packaging.
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A 25% restocking fee applies to all returns, including corporate orders.
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If you wish to change the size or model of a delivered item, youâll need to pay:
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The price difference of the new product
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BDT 500 shipment cost
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25% restocking fee
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If you receive a damaged or defective product, contact us immediately. Weâll cover return shipping for damaged items and offer a full refund or replacement.
Custom-made or specially sized products, or those marked as final sale, are not eligible for returns or refunds.
White glove delivery and installation fees are non-refundable.
Refunds are processed in the original payment method within 5â10 business days after we receive the returned item.
Warranty Coverage
All Neva Furniture products are designed to meet high ergonomic and durability standards.
Warranty coverage applies to:
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Office chairs and desks: 2 years service warranty + 1 year replacement warranty
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Fabric color and upholstery: 1 year warranty
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Accessories and peripherals: 1 year warranty
Warranty Does Not Cover
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Damage from improper use, accident, or rough handling
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Natural wear and tear or color fading due to sunlight, stains, or aging
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Damage from overloading furniture beyond weight limits
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Damage from improper installation (unless done by Neva)
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Exposure to non-office environments (e.g., outdoor use)
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Missing purchase invoice or expired warranty
Claim Process
For warranty, return, or service requests:
đ§ Email: sales@neva.furniture
đ Call: +880 1805 020560
đ Address: 1/6, Amtoli, MohakhaliâGulshan Road, Dhaka
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đ§ āĻāĻŽā§āĻāϞ: sales@neva.furniture
đ āĻĢā§āύ: +880 1805 020560
đ āĻ āĻŋāĻāĻžāύāĻž: ā§§/ā§Ŧ, āĻāĻŽāϤāϞāĻŋ, āĻŽāĻšāĻžāĻāĻžāϞā§âāĻā§āϞāĻļāĻžāύ āϰā§āĻĄ, āĻĸāĻžāĻāĻž
